RETURN POLICY
30-DAY MONEY BACK GUARANTEE
At Blueprint BD, LLC, we stand by every product we sell. We will do everything we can to make you happy with your purchase, but if for some reason you’re not completely satisfied within the first 30 days of the delivery of your initial order, we’ll refund your money (less shipping & processing).
1. EMAIL CUSTOMER SERVICE
In order to receive a refund, it is critical that you have a Return Authorization Number to ensure that your refund is credited to the correct account. Email support@partygrill.com within the first 30 days of delivery of the product, and one of our Customer Service Operators will give you a Return Authorization Number (valid for 7 days). At this point, we will also provide you with a return label.
2. PACKAGE YOUR ITEM FOR RETURN
To ensure your package arrives to us safely and undamaged, please pack PartyGrill in the original packaging, and remember to include all accessories, parts and pieces in order to receive a full refund of the purchase price (less shipping & processing).
3. LABEL YOUR PACKAGE
To receive the fastest credit possible, please use the “Return Label” provided to you by email. Simply cut along the dotted lines and attach the “Return Label” to the front of your package. You MUST write your Return Authorization Number clearly where indicated on the “Return Label”. A Return Authorization Number is required for us to be able to refund your purchase price.
4. SECURE YOUR PACKAGE
We encourage you to protect yourself from loss or theft by insuring the return shipment and sending it by some kind of trackable service, such as USPS Certified Mail, UPS, Airborne or FedEx. The return must be shipped within 7 days of receiving a Return Authorization Number. Be sure to save the receipt for your records. We regret that we cannot issue a credit or refund for any item that is damaged, lost in shipping. WE DO NOT ACCEPT WALK-IN RETURNS UNDER ANY CIRCUMSTANCES. ALL RETURNS MUST BE RECEIVED VIA MAIL.
5. RECEIVE YOUR REFUND
Credit card purchases will be refunded to your credit card company the day we process your return. It may take up to two billing cycles for the credit to appear on your monthly statement. Refunds are for complete purchase price, but do not include shipping & processing charges.
PLEASE ALLOW US UP TO 2 WEEKS TO PROCESS YOUR RETURN, AND UP TO 30 DAYS FOR REFUNDS. We will always do our best to process your return and issue your refund as quickly as possible.